smcasino Privacy Policy

smcasino ("we," "us," or "our") is committed to protecting the privacy and personal data of all users of the smcasino Platform, accessible at smcasino.club. This Privacy Policy describes how we collect, use, disclose, store, and protect your personal information in connection with your use of our online casino, sports betting, bingo, and related gaming services.

This Privacy Policy applies to all registered players, visitors, and any other individuals who interact with the smcasino Platform, whether through our website or mobile application. By registering an account or using the Platform, you consent to the data practices described in this Privacy Policy.

This Privacy Policy should be read together with our Terms & Conditions and Responsible Gaming Policy, which together govern your use of the smcasino Platform.

smcasino collects personal data that you provide directly to us, as well as data generated automatically through your use of the Platform. The categories of personal data we collect include:

Registration & Identity Data:

• Full legal name, date of birth, and gender
• Email address and Philippine mobile number
• Username and encrypted password
• Government-issued identification documents (for KYC/AML verification)
• Proof of address (e.g., utility bill, bank statement)

Financial Data:

• GCash or PayMaya account details (mobile number only; we do not store PINs or passwords)
• Bank account details for BPI, BDO, or Metrobank transfers
• Visa or Mastercard details (processed via PCI-DSS compliant payment gateways; card numbers are not stored on smcasino servers)
• Transaction history, deposit and withdrawal records

Usage & Technical Data:

• IP address, device type, operating system, and browser type
• Login timestamps, session duration, and pages visited
• Game history, wagering activity, and betting patterns
• Geolocation data (country/region level, for compliance purposes)

Communications Data:

• Records of your communications with smcasino customer support
• Feedback, survey responses, and promotional opt-in preferences

smcasino uses your personal data for the following purposes:

• Account Management: To create, maintain, and manage your smcasino player account, including identity verification and age verification (21+ requirement).
• Service Delivery: To provide access to games, process deposits and withdrawals, and deliver the full range of smcasino Platform features.
• Legal & Regulatory Compliance: To comply with PAGCOR licensing requirements, anti-money laundering (AML) obligations, and the Philippine Data Privacy Act.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, and other prohibited conduct.
• Responsible Gaming: To monitor gaming activity for signs of problem gambling and to enforce self-exclusion and limit settings requested by players.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance.
• Marketing & Promotions: To send you promotional offers, bonus notifications, and platform updates — but only where you have opted in to receive such communications. You may opt out at any time.
• Platform Improvement: To analyze usage patterns, conduct research, and improve the smcasino Platform's features, performance, and user experience.

smcasino processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual Necessity: Processing is necessary to perform our obligations under the Terms & Conditions you agreed to upon registration, including account management and payment processing.
• Legal Obligation: Processing is required to comply with applicable laws and regulations, including PAGCOR licensing conditions, AML laws, and tax reporting obligations.
• Legitimate Interests: Processing is necessary for our legitimate business interests, including fraud prevention, platform security, and service improvement, provided these interests are not overridden by your rights.
• Consent: For marketing communications and non-essential cookies, we rely on your explicit consent, which you may withdraw at any time.

smcasino does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, Visa, and Mastercard payment networks, solely to process your financial transactions.
• Identity Verification Providers: Third-party KYC service providers engaged to verify your identity and age in compliance with regulatory requirements.
• Game Software Providers: Licensed game developers and live dealer studios whose games are hosted on the smcasino Platform, to the extent necessary to deliver gameplay.
• Regulatory Authorities: PAGCOR and other Philippine government agencies, where disclosure is required by law, court order, or regulatory directive.
• Law Enforcement: Philippine law enforcement agencies, where disclosure is required to investigate or prevent fraud, money laundering, or other criminal activity.
• IT & Security Service Providers: Cloud hosting, cybersecurity, and analytics providers engaged by smcasino under strict data processing agreements.

All third-party service providers engaged by smcasino are contractually required to process your personal data only for the specified purpose and in accordance with applicable data protection laws.

smcasino retains your personal data for as long as your account is active and for a period thereafter as required by applicable law and regulatory obligations. Specifically:

• Account and identity data is retained for a minimum of five (5) years following account closure, in compliance with AML and PAGCOR record-keeping requirements.
• Financial transaction records are retained for a minimum of five (5) years from the date of the transaction.
• Customer support communications are retained for three (3) years from the date of the interaction.
• Marketing preference data is retained until you withdraw your consent or request deletion.

Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymized in accordance with our data disposal procedures.

smcasino implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the smcasino Platform.
• Encrypted storage of sensitive personal data, including passwords (hashed and salted) and payment information.
• Multi-factor authentication options for player accounts.
• Regular security audits, penetration testing, and vulnerability assessments.
• Strict access controls limiting employee access to personal data on a need-to-know basis.
• 24/7 monitoring of our systems for suspicious activity and potential security incidents.

While smcasino takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is 100% secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, smcasino will notify you and the relevant Philippine authorities in accordance with applicable law.

smcasino uses cookies and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and deliver relevant content. The types of cookies we use include:

• Essential Cookies: Necessary for the Platform to function correctly, including session management and security features. These cannot be disabled.
• Performance Cookies: Used to collect anonymized data about how players use the Platform, helping us identify and fix issues and improve performance.
• Functional Cookies: Used to remember your preferences, such as language settings and game history, to provide a more personalized experience.
• Analytics Cookies: Used to understand aggregate usage patterns and improve the smcasino Platform's features and content.

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the smcasino Platform. For more information on managing cookies, refer to your browser's help documentation.

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by smcasino:

• Right to Be Informed: The right to be informed about how your personal data is collected and processed — which this Privacy Policy fulfills.
• Right of Access: The right to request a copy of the personal data smcasino holds about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to Erasure: The right to request deletion of your personal data, subject to our legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used format.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to your request within thirty (30) days in accordance with applicable law.

The smcasino Platform is strictly intended for individuals aged 21 years and above. smcasino does not knowingly collect personal data from individuals under the age of 21. If we become aware that we have inadvertently collected personal data from a minor, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that your child has registered on the smcasino Platform, please contact us immediately at [email protected] so that we can take appropriate action.

smcasino primarily processes and stores your personal data within the Philippines. In certain circumstances, your personal data may be transferred to and processed by service providers located outside the Philippines — for example, cloud infrastructure providers or game software developers operating in other jurisdictions.

Where such international transfers occur, smcasino ensures that appropriate safeguards are in place to protect your personal data, including contractual data protection clauses consistent with the requirements of the Philippine Data Privacy Act. By using the smcasino Platform, you consent to such transfers where they are necessary for the delivery of our services.

smcasino reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. When we make material changes, we will update the "Last Updated" date at the top of this page and notify registered players via email or a prominent notice on the Platform.

We encourage you to review this Privacy Policy periodically to stay informed about how smcasino protects your personal data. Your continued use of the Platform following the posting of any changes constitutes your acceptance of the revised Privacy Policy.

If you do not agree with any changes to this Privacy Policy, you must stop using the smcasino Platform and may request account closure by contacting our support team.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way smcasino handles your personal data, please reach out to our Data Protection Officer. We are committed to addressing your concerns promptly and transparently.

You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated. The NPC is the government body responsible for administering and implementing the Data Privacy Act of 2012.

For responsible gaming support, self-exclusion requests, or deposit limit adjustments, please visit our Responsible Gaming page.